“We were emailed twice prior to arrival asking us to contact them an hour prior.”
We did so and asked what time we are arriving as the keys were not left in a lock box, like other properties we have been to.
The lady was sitting inside the property on the sofa when we arrived
Met us at the door and showed my wife around all the rooms
There was a welcome pack which we could’ve looked at and didn’t need to be showed where the bedrooms and things were.
We had been on a very long drive and just wanted to get in the place and relax.
Two days later the lady again turned up ...
We did so and asked what time we are arriving as the keys were not left in a lock box, like other properties we have been to.
The lady was sitting inside the property on the sofa when we arrived
Met us at the door and showed my wife around all the rooms
There was a welcome pack which we could’ve looked at and didn’t need to be showed where the bedrooms and things were.
We had been on a very long drive and just wanted to get in the place and relax.
Two days later the lady again turned up asking if things are okay.
And again 2 to 3 days again after that she arrived again at the property to ask questions.
When on holiday all you want is to be able to relax and be away from people and day-to-day things.
This holiday we could not relax as we didn’t know when the lady would come back around again to check on things. In our opinion, this is quite invasive as the front was open so you couldn’t exactly hide and be away from things if you did see her coming.
We didn’t want to say, please leave us alone as that would’ve been rude on our part but again coming round more than once is too much really
Personally I think privacy and space is needed.
I do not think people should be coming round to check every day or so
Personally just email or text us.
The place was lovely but it had a lot of black mould in the corners and it had a very funny smell downstairs which was old and damp smell which was very unpleasant.
Also, the downstairs drains smelt bad
We ended up sleeping in one room in the end as it wasn’t clean.
There was a lot of black mould in the shower showers.
A good mould spray would get rid of this.
The radiators downstairs Were full of dust.
Cobwebs spiders, flies and mosquitoes everywhere again. I don’t think the ceilings were cleaned specially in the corners.
Upstairs was the same regarding cobwebs and dust
The towels were thin and rock hard.
And also the drive was terrible especially as you entered the gates. It was a mud pit every time we went out and came back in as the cows kept coming in and out of there every morning and evening
This was not mentioned on the description.
I would definitely change the meeting greet at the property as in a nice way it’s the last thing you want to do, especially if you have driven far.
Privacy is a must on a holiday.
And the cleanliness needs to be sorted, which I think is an issue with your cleaners
The property was in a beautiful setting and the amenities like the washing machine and dishwasher were very handy including the laundry pods and dishwasher tablets.
There was a dryer, but was told on the day of arrival we could not use it as it was on recall
We was also left soap shower gel, milk, and Sainsbury’s scones.
Dear Lewis,
Thank you for taking the time to share your feedback following your recent stay. I’m truly sorry to hear that your experience did not meet your expectations, and I’d like to sincerely apologise for the aspects of your stay that caused frustration or discomfort.
I completely understand that after a long journey, the last thing you want is an extended introduction to the property. My intention was to offer a warm welcome and ensure everything was in order, but I now appreciate that this may have felt intrusive. I only ever want guests to feel supported, not disturbed.
I’m also very sorry to hear about the cleanliness issues and the condition of some of the facilities. This is certainly not the standard I aim to provide, and I have already addressed your concerns.
Regarding the driveway and the presence of livestock, I appreciate your feedback. We’ve had some very dry months here in Cornwall, and the cows are regularly moved around to access fresh grass that has been specially grown for them.
I’m glad to hear you found the setting beautiful and appreciated the amenities provided, and I’m grateful you acknowledged the welcome items. However, I know that doesn’t make up for the issues you encountered, and I’m truly sorry your holiday wasn’t as relaxing as it should have been.
Warm regards,
Gail
Property Owner